Refund policy
Short version: if you bought credits and have not spent them, you can have your money back within 14 days. Ask by email and we will not make you explain yourself.
What you can buy
The only thing sold on ClipDrive is a pack of AI credits. One credit is one generation from one of the AI tools. Credits do not expire, there is no subscription, nothing renews, and there is nothing to cancel. Every tool that runs in your browser is free and stays free.
When you get a full refund
Within 14 days of buying a pack, if you have not spent any of its credits, email us and we will refund it in full. You do not have to give a reason.
When you get a partial refund
If you have spent some of the pack, we refund the unused part at the price you paid per credit, within the same 14 days. If you bought 100 credits for $9 and used 10, the refund is $8.10. The credits you spent were used to generate something, and that cost was real on our side, so those are not refunded.
When we cannot refund
- After 14 days from the purchase.
- Credits that have already been spent.
- Credits that were given rather than bought — free daily generations and referral bonuses cost you nothing, so there is nothing to return.
- Where an account has been used to abuse the service, for example by farming referral bonuses through accounts created for that purpose.
If a generation fails
You are not charged for it, and there is nothing to refund. A generation that errors, times out or returns something unusable does not spend a credit — the credit is only taken once a result has been handed to you. If you believe you were charged for a failed generation, tell us and we will put the credit back.
How to ask
Email hello@clipdriveai.com from the address on your account, and say which pack you bought. You do not need an order number — we can find the purchase from your email address. We answer refund requests within two working days.
Who processes the payment
Our order process is conducted by our online reseller Polar. Polar is the Merchant of Record for all our orders. Polar provides all customer service enquiries and handles returns. This means Polar appears on your card statement rather than ClipDrive, and the refund is issued by Polar back to the original payment method.
Refunds normally reach your account within 5–10 working days once approved. That timing is your bank's, not ours — we cannot make it faster, and neither can Polar.
Your statutory rights
Nothing in this policy takes away rights you have under the consumer law where you live. If your local law gives you a longer or stronger right to a refund than the 14 days above, that law wins.